With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.

As a Guest Relations Agent, you play a pivotal role in ensuring the satisfaction and wellbeing of our guests throughout their stay.

RESPONSIBILITIES:

* Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests’ needs to enhance their overall experience.
* Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
* Personalized Service: Deliver personalized services, such as assisting with reservations, providing local recommendations, and ensuring special occasions are celebrated with a personal touch.
* Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
* Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

Requirements

* Hospitality Experience: Proven experience in a hospitality or guestfacing role, demonstrating a commitment to exceptional guest service.
* Communication Skills: Strong verbal and written communication skills in both English and Italian, with an ability to interact effectively with diverse guests.
* ProblemSolving: Ability to address and resolve guest issues with tact and efficiency, turning challenges into opportunities.
* Empathy: Display genuine empathy and attentiveness to guests’ needs, ensuring a positive and memorable experience.
* Multitasking: Capable of handling multiple tasks efficiently in a dynamic and fastpaced environment.

Benefits

* Seasonal contract according to Italian law “C.C.N.L. Settore Turismo Federalberghi.”
* Training and development opportunities.
* Corporate Welfare provided.
* All meals provided
* All uniforms and drycleaning
* Team social events
* Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage
* Accommodation maybe provided upon request
* Time off: Enjoy 2 days off per week

ABOUT BELMOND

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice SimplonOrientExpress train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.

Location:

Italy, Taormina
Department:

Front Office & Guest Relations
Employment type:

Experience: