With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.
The ideal candidate is passionate about the hospitality business. He she is service oriented, passionate and willing to grow professionally. He she is professional and loves to be in contact with our guests. HeShe will be the first point of contact of our hotel guests and nonresident guests and will be responsible to greet them and assist them in reaching the desired hotel venue.
Main duties & responsibilities:
* Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times
* Responsible for the parking of the guest cars
* Ensure that the whole reception area is in order and well maintained
* Be informed about guest information (arrivals, departures and guests in house)
* Be informed about touristic attractions in the area and services offered by the hotel
* Work closely with the Front Office Team and offer assistance when necessary
* Coordinate luggage delivery and collection with Porters and Front Office Team
* Coordinate all drivers reaching the property
Soft skills:
* Effective communication: heshe communicates clearly and appropriately that positively impacts on their role, the business and Belmond.
* Emotional intelligence: heshe shows the ability to control and express one’s emotions and to handle interpersonal relationships. Heshe demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
* Collaboration: heshe exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. Heshe is willing to continuously develop himherself.
* Drive results: heshe demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Heshe demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
* Adaptability: heshe accepts change and participates in new programs and processes. Heshe is willing to learn new skills and keep up to date with developments in the department. Heshe deals with multiple tasks and alters behaviorpriorities as changes occur, and remains calm under pressure.
Requirements
* Fluent in Italian
* Good Command of English
* Strong interpersonal and communication skills
* Driving license
Benefits
Seasonal contract according to Italian law “C.C.N.L. Settore Turismo Federalberghi.”
Training and development opportunities.
Corporate Welfare provided.
All meals provided
All uniforms and drycleaning
Team social events
Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage
Accommodation maybe provided upon request
Time off: Enjoy 2 days off per week
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice SimplonOrientExpress train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
Location:
Italy, Taormina
Department:
Front Office & Guest Relations
Employment type:
Fulltime
Experience:
